The following conditions may apply in the event of any cancellation:
- Cancellation done more than seven calendar days prior to the tour date: 5% of cancellation fee
- Cancellation done 4 – 7 days prior to the tour date: 20% of cancellation fee
- Cancellation within 3 days prior to the tour date: 100% cancellation fee
- Cancellation done after or on the day of the tour: 100% cancellation fee
Please note that gift certificates are both non-refundable and non-cancellable.
If you fail to turn up for the tour, no refunds in part or full can be provided. The same condition applies in the case of unused tickets, sightseeing tours, car-rental or chauffeur-driven services. Likewise, rescheduling cannot be allowed for confirmed tours, transfers to and from airports, and other travel related services.